Digital Microscopes · Diagnostic Imaging · Custom Software
Discussion

Tell us what you need to see

Every project starts the same way — with a problem worth solving. Send us a sample image, a specification, a mock-up, or even just a description of the object you need to image. Our engineers will come back with a recommendation and a clear quote.

Sales & General Enquiries

Pricing, samples, lead times and product questions.

sales@usbimage.com

Technical & Software Projects

SDK integration, custom APK, ISP tuning and ODM engineering.

dev@usbimage.com

Response Time

Technical questions are answered by engineers, not a call centre.

Within 1 business day
Mon–Fri, GMT+8

Verification first: new contacts are matched against a real company name and website — the form below asks for both, and our filter drops marketing, SEO and web-design pitches automatically.

Where to Find Us

Shenzhen office & shipping address

Engineering, production and logistics all work from Shenzhen, close to Shenzhen Bao'an International Airport and a three-minute walk from Fuyong metro station (Line 11 / 12). Visitors are welcome by appointment — tell us what you need to inspect and we will have samples and test rigs ready.

UBOE — Shenzhen Office & Production

2F, Tianquan Tower, Xinggang Tongchuang Hui
6099 Bao'an Avenue, Fuyong, Bao'an District
Shenzhen 518103, Guangdong, China

Fuyong Station, Metro Line 11 / 12 · 3 min walk · 20 min from Shenzhen Bao'an Int'l Airport

Tel / WhatsApp: +852 5670 5945
Hong Kong mobile · WhatsApp preferred — please open with your company name and what you need to inspect.

Before You Ship

Sending samples or documents?

Two things keep sample shipments quick: tell us the tracking number, and make sure the courier has a local telephone number for the driver.

  • Email us first — send the tracking number and the recipient name to sales@usbimage.com; we confirm receipt within one business day.
  • Contracting entity — purchase orders, contracts and invoices are issued by HK UBOE USBIMAGE TECH LIMITED (Hong Kong, China); goods ship from Shenzhen.
  • Customs — label the parcel as a sample and declare it in line with your own customs rules. We do not ask you to misdeclare anything, and we never do.
  • Visits & audits — buyer visits, QC inspections and third-party audits can be arranged with a few days' notice.
Project Brief

What helps us quote accurately

You do not need to have everything figured out — but the more of the following you can share, the faster and more precise our answer will be.

  • The object — what will be placed under the microscope or in front of the probe?
  • Working distance & magnification — how close, how large, how much detail?
  • Environment — clinic, factory floor, outdoor field work or a classroom?
  • Output — does the image need to be measured, stored, compared or shared?
  • Platform — which devices will your users run this on?
  • Volume & market — target quantity, target country, any certification requirement
  • Branding — neutral, your logo only, or a fully customised enclosure and application

Attachments welcome

A single sample photo often replaces twenty lines of specification. When you reply to our first email you can attach images, drawings, existing app screenshots or a competitor sample link.

NDA available

If your project involves a design you have not launched yet, tell us up front and we will put a mutual non-disclosure agreement in place before any technical detail is exchanged.

Send us a project brief

Fields marked * are required.

We verify every new contact. Enquiries are checked against a real company name and website before we quote — that is why we ask for your company details below. Marketing, SEO and web-design pitches are declined; genuine buyers get a reply within one business day.

Your brief is delivered straight to our engineering team. Prefer email? Write to sales@usbimage.com.

Frequently Asked

Questions we get asked before the first order

What is your minimum order quantity?

It depends on the product and the level of customisation. Neutral products can start from sample quantities, OEM branding typically begins around the pilot batch level, and full ODM programmes need enough volume to amortise tooling. Tell us your target volume and we will confirm what is realistic.

Can you develop a custom Android app for our brand?

Yes. We build fully branded Android applications — your icon, splash screen, interface and measurement workflow — and package them for your distribution channel. iOS, Windows, macOS and Web clients are available from the same imaging core, and we can also deliver an SDK if your own team prefers to build the UI.

Do you offer an SDK rather than a finished app?

Yes, and for many integrators this is the preferred route. We expose device control, streaming, still capture and the measurement engine as documented APIs so your developers can embed the imaging functionality directly inside your existing product.

Can you improve the image quality of a product we already sell?

Image tuning is one of our core services. Send us sample images along with the sensor or module information and we will assess what can be improved — exposure and white balance behaviour, noise, sharpening, colour reproduction or glare from reflective surfaces. In many cases a polariser and a revised ISP parameter set transform the result.

What certifications do your products carry?

Our platforms ship with CE, FCC and RoHS documentation as standard. If your market requires additional approvals — for example medical device registration for a dermatoscope, or specific regional EMC requirements — raise it during the enquiry and we will review what is achievable and who is responsible for which part.

How long does OEM customisation take?

Branding-only changes (logo, packaging, splash screen, default parameters) are the fastest route. Firmware and application development take longer and are scheduled against agreed milestones. We will give you a specific timeline once the scope is agreed rather than a vague estimate now.

Can we arrange a video call or see samples first?

Absolutely. For serious projects we are happy to run a video call where we can demonstrate a device live on camera and show the imaging output — often more convincing than a datasheet. Sample units can also be arranged for evaluation.

Who owns the custom software you develop for us?

Software ownership is agreed in the contract and documented explicitly. Options include full transfer of the custom application IP to you, a perpetual licence, or source escrow arrangements. Discuss your requirement with us early and we will structure the agreement accordingly — we would rather define it up front than argue later.

Still deciding? Send a sample photo.

The fastest way to a useful answer is to send us an image of what you need to inspect. We will tell you honestly which platform can do it — and which one cannot.